To be an excellent library to support the teaching, learning, research and community service activities of the University by providing client-oriented, innovative, and competent professional services, by building strong and relevant resource collections; by managing an efficient and effective system; and by implementing and utilizing available and relevant technology.
To administer the Research Information Services Division in an efficient and professionally competent manners, by providing a dynamic, client-oriented reference service, with individual and group assistance and instruction on the use of the library resources and services, and to develop a strong reference collection.
The Encyclopedia of Library and Information Science defined Reference Service as direct, personal assistance to readers seeking information.
Library users are all people seeking information whether in person, by telephone, by fax, by e-mail or by mail. Research Information services are available to all persons without discrimination. The needs of the library users are taken seriously and treated with the utmost respect
Materials will be selected for the reference collection based on their ability to
meet both general and specialised information needs. The reference collection may
contain titles that generally are considered to be reference tools, such as dictionaries,
encyclopedias, indexes, directories, and similar genres. Usage will have a strong
bearing on the decision to place materials in the reference collection or the general
circulating collection. Electronic reference resources will be selected using the
same criteria as other library materials and may be selected in place of the traditional
The nature of this collection will require frequent weeding and updating to remain
authoritative, current, and trim. Weeding of annual publications will be liaise
with Cataloguing Division.
The full Reference Collection Development Policy is indicated in the University
Library Collection Development Policy Document dated 16 August 2006.
The Ask A Librarian service on the e-Library@UBD portal is an online enquiry. That
also includes an email reference link. It offers a specialised kind of reference
enquiry that relates to research and in-depth information
This service is provided to library customers who prefer to communicate their enquiries instantly with the librarian. It is available from 8.00 am to 8.45 pm only.
This service is provided to library customers who prefer to communicate their enquiries
remotely via e-mail.
The Email reference service is normally managed by the Head of Reference and Information
Services. Statistics are kept on the number of enquiries, the type of questions
asked and the type of library users. These are compiled on a monthly basis.
The Head of Reference and Information Services or other authorised reference staff
monitor the email "box" on a daily basis and will answer questions or refer
certain questions to the appropriate librarian. The email reference enquiries are
to be responded within 24 hours of receipt depending on the nature of enquiries.
Research Information Services staff serves as a link between resources and
the patron. Therefore, it is important that staff members be:
Reference materials will not circulate unless under special circumstances, where
reference books may be checked out overnight at the discretion of the reference
librarian on duty. Books will be checked out at the circulation desk. A note will
be left in the Reference Logbook to alert the Head of Research and Information
Services and the staff that the title has been borrowed.
Student must have a valid reason such as borrowing the item for teaching purposes
or producing colour photocopying.
Classes are offered by Reference and Information Services Division for instructional
use of the library catalogue, electronic resources, elibrary@ubd portal and Internet
searching. Training session are taught in a classroom with hands on to the resources
and database made available by the University Library.
Library staff orients new students to the facilities, collection and services on
a walking tour of the library.
These training introduce students to the research process and to the use of the
eLibrary@ubd portal, VISION OPAC, Bruneiana Digital Collection, Internet, CD-ROM
and online databases such as EBSCOhost, ebrary, etc., so that they will be able
to locate and retrieve information.