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Policy Statement

Document Delivery service at UBD Library provide copyright-compliant documents from both our library collection and AUNILO libraries. This service can accommodate requests for articles or documents not owned by our library, in which our library requests material from, or supplies material to, another library within a required time frame, electronically. UBD library also uses document delivery service provided by the British Library On Demand to acquire articles or documents not available within UBD library and AUNILO libraries.


UBD Library has an obligation to obtain materials to meet the information needs of registered library users when local resources do not meet those needs. Thus the Document Delivery service follow the rules and guidelines set forth by both UBD Library and AUNILO libraries. Copies for items requested will be provided in accordance with the Copyright Law of Brunei Darussalam (2000) and the relevant copyright acts used by other libraries.

  • The Library only accepts requests through its Document Delivery service form
  • Only registered library members, such as UBD staff, including postgraduate students and bona fide researchers are eligible for this service, free of charge.
  • Requests from undergraduate students must have the authorization of their lecturers
  • A total of ten items per person may be requested in a year
  • Only 10% may be copied from a book while one journal article from a journal may be copied
  • A fee paying service applies to registered external library members, who must pay a total deposit of $20.00, including $2.00 service charge. When a request is not filled, $18.00 will be refunded
  • Requestors must ensure that the article or document required is definitely not available at Universiti Brunei Darussalam Library. A visit another library before making a request through the Document Delivery service may be quicker and economical.
  • Registered external members with a valid library card must pay a $2.00 service charge upon placing a request together with $18.00 deposit per request
  • Requestors should provide clear and accurate details about the material being requested. Full citation will be helpful
  • The citation should be verified in a dependable source so that the record is complete and correct
  • Use the document delivery form provided through EDS (Ebsco Discovery Service) if the article or document is found in any of databases subscribed by the library, but the source (journal or book chapter) is not accessible.
  • The library will process the request promptly and will notify the requestor whether the request can be filled or not, depending on the availability of the item from the respective libraries (AUNILO libraries or British Library).
  • The library will email the requested article or document when it is already available
  • For enquiries on the status of your request, please go to the Research and Information Services Desk or call ext. 1947 and 1209.